MOBILITY & MORE PRIVACY POLICY

Effective Date: January 1, 2026

Mobility & More (“Mobility & More,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website, showrooms, phone communications, and other interactions with customers.

This Policy applies to visitors of our website, customers, prospective customers, and individuals who communicate with us.

This Privacy Policy incorporates and modernizes elements of prior Mobility & More privacy practices and relevant franchise privacy standards.

1. Information We Collect

We collect information necessary to operate our business and provide mobility and medical equipment solutions.

Information You Provide Directly:

• Name
• Mailing and service address
• Phone number
• Email address
• Purchase, rental, installation, and service records
• Billing and payment information
• Limited health or mobility-related information voluntarily provided to assist with product selection
• Communications, inquiries, and feedback

2. How We Use Information

We use personal information solely for legitimate business purposes, including:

• Providing mobility equipment, rentals, installations, and services
• Processing payments and billing
• Communicating regarding appointments, warranties, or service matters
• Responding to inquiries
• Maintaining required business records
• Improving operations and customer experience
• Complying with legal and regulatory requirements

We do not use personal information for unrelated purposes.

3. Information Sharing

Mobility & More does not sell or rent personal information.

We may disclose information only:

• To service providers or vendors necessary to complete transactions (e.g., payment processors, delivery services)
• When required by law, court order, or regulatory authority
• To protect the rights, safety, or property of Mobility & More, our customers, or others
• In connection with a business transfer (e.g., merger or sale of assets)

All authorized third parties are required to maintain confidentiality and use information only for approved purposes.

4. SMS / Text Messaging

If you consent to receive SMS communications:

• Messages may include appointment reminders, service updates, or business communications
• Message frequency varies
• Standard carrier rates may apply

We do not sell or share SMS opt-in data with third parties for marketing purposes.

You may opt out at any time by replying STOP or contacting us directly.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Enhance user experience
• Analyze traffic and usage patterns

You may disable cookies in your browser settings, though certain features may be limited.

6. Data Security

We maintain reasonable administrative, physical, and technical safeguards to protect personal information, including:

• Restricted employee access
• Secure record storage
• Employee confidentiality training
• Password-protected systems
• Vendor confidentiality agreements

While we use reasonable safeguards, no system can guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business purposes
• Comply with legal, tax, and regulatory requirements
• Resolve disputes
• Enforce agreements

When no longer required, information is securely destroyed.

8. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children.

9. Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Access personal information we maintain
• Request corrections
• Request deletion (subject to legal exceptions)
• Opt out of certain data uses

To exercise your rights, contact us using the information below.

We will not discriminate against you for exercising lawful privacy rights.

HIPAA Notice of Privacy Practices

Effective Date: January 1, 2026

Mobility & More may collect protected health information (“PHI”) when providing certain mobility equipment or services.

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of PHI
• Provide this Notice
• Follow the terms currently in effect

Treatment

To provide mobility equipment, services, rentals, and related support.

Legal Requirements

When required by federal, state, or local law.

Any other use requires written authorization, which may be revoked at any time.

Your Rights Under HIPAA

You have the right to:

• Inspect and obtain copies of your PHI
• Request corrections
• Request restrictions on certain disclosures
• Request confidential communications
• Receive a copy of this Notice
• File a complaint without retaliation

Complaints may also be filed with the U.S. Department of Health and Human Services.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

11. Contact Information

Mobility & More
Website: www.Mobility-More.com
Email: Info@Mobility-More.com
Phone: 704-821-7777

Charlotte Location:
2301 Crownpoint Executive Dr., Suite A
Charlotte, NC 28227

Indian Land Location:
9456 Charlotte Hwy, Suite A
Indian Land, SC 29707