MOBILITY & MORE TERMS OF USE

Effective Date: January 1, 2026
Website: www.ShopMobility.com | www.Mobility-More.com

These Terms of Use (“Terms”) govern your access to and use of the website operated by Mobility & More (“Mobility & More,” “Company,” “we,” “us,” or “our”). By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms.

IF YOU DO NOT AGREE, DO NOT USE THE WEBSITE.

1. Eligibility

You must be at least eighteen (18) years old to use this Website or place an order. By using the Website, you represent that all information you provide is accurate, current, and complete.

Mobility & More currently operates only in the United States. Accessing the Website from outside the United States is done at your own risk and you are responsible for compliance with applicable laws.

2. Relationship to Other Policies

These Terms incorporate by reference our Privacy Policy, Return Policy, Delivery Policy, and any additional terms presented at the time of purchase (“Additional Terms”). In the event of a conflict, the Additional Terms applicable to a specific product or service control.

3. Website Access and Permitted Use

We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice. We are not liable for Website downtime, interruptions, or technical errors.

You agree to use the Website only for lawful purposes.

You may not:

• Violate any applicable law;
• Submit false or misleading information;
• Impersonate any person or entity;
• Interfere with Website security or functionality;
• Attempt unauthorized access to any system;
• Introduce malicious code;
• Use automated scraping or monitoring tools without written consent.

We may suspend or terminate access for violations.

4. Intellectual Property

All Website content, including text, graphics, logos, images, design elements, and software, is owned by or licensed to Mobility & More and protected by intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written consent.

5. Product Information and Availability

We strive for accuracy but do not guarantee that descriptions, specifications, dimensions, colors, fabrics, pricing, or availability are error-free.

• Images are illustrative only.
• Manufacturer specifications are estimates.
• Colors and finishes may vary.
• Products may be modified or discontinued without notice.

If a product becomes unavailable after purchase, we may cancel the order and issue a refund or offer alternatives.

6. Pricing and Best Price Guarantee

All prices are in U.S. dollars. Sales tax is calculated at checkout.

Best Price Guarantee

If you find a lower advertised (local) price for the exact same brand-new product (same manufacturer, model, and options) within 5 days of purchase, we may match the difference either by refund or price adjustment.

Conditions:

• Must be sold by an authorized local dealer.
• Online orders do not apply.
• Excludes closeouts, discontinued, refurbished, returned, demo, or older versions.
• Excludes rebates, financing incentives, or promotional discounts.
• Processing may take up to 7 days.

7. Orders and Acceptance

Submission of an order does not constitute acceptance. Orders are accepted only after payment confirmation.

We reserve the right to refuse, limit, correct, or cancel orders, including those affected by pricing errors or suspected fraud.

8. Payment and Financing

Payment must be received prior to shipment unless otherwise agreed.

If third-party financing is used, the financing agreement governs payment disputes, chargebacks, and certain return rights and may supersede portions of these Terms.

We are not responsible for payment processor failures.

9. Shipping, Delivery, and Risk of Loss

Shipping Estimates

Shipping times are estimates and not guarantees.

Risk of Loss

Title and risk of loss pass to the customer upon delivery of the product to the carrier.

Mobility & More is not responsible for carrier delays, freight damage after transfer to carrier, weather events, or circumstances beyond our control.

Delivery Services

Freight deliveries may require appointments, lift-gate service, or additional fees.

White Glove Delivery includes in-home setup and basic instruction. Additional fees apply. Missed appointments may incur charges.

10. Damages and Missing Items

You must inspect shipments promptly.

• Visible damage: Refuse delivery and notify us immediately.
• Concealed damage: Report within 72 hours.
• Missing or incorrect items: Report within 7 calendar days.

Failure to notify within the required timeframes may void claims.

11. Returns and Exchanges

At Mobility & More, our goal is to help you select the right product for your needs the first time. If a product does not meet your expectations, we are here to assist.

Refer to Full Return Policy.

Overview

• NO RETURNS accepted after 7 days for most items (must be in new condition).
• NO RETURNS on mobility scooters/electric wheelchairs after 3 days.
• NO RETURNS for broken seals and opened supplies.
• NO RETURNS on any opened bath safety item.
• NO RETURNS on special orders without prior authorization (up to 30% restocking fee plus shipping cost may apply).
• Eligible returns may incur a 20%–30% restocking fee.
• White Glove and delivery charges are non-refundable.
• Open Box items are final sale.

12. Order Cancellations

• 20% for standard orders under $1,000.
• 25% for standard orders over $1,000.
• 30% for custom products.

Refused shipments may incur restocking and freight charges.

13. Repairs and Warranty

Warranty coverage varies by manufacturer. Some warranties cover parts and labor; others parts only.

Expedited service may require additional fees.

14. Safety and Proper Use

Products must be used strictly in accordance with manufacturer’s instructions.

• Read manuals before use;
• Observe weight and size limits;
• Use products only as intended;
• Avoid unsafe surfaces or conditions.

Improper use voids responsibility.

15. Medical and Professional Disclaimer

Mobility & More is not a healthcare provider. Nothing on the Website creates a provider-patient relationship.

Products are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly stated.

Always consult a licensed healthcare professional before purchasing or using medical equipment.

16. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MOBILITY & MORE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOBILITY & MORE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify and hold harmless Mobility & More from claims arising from misuse of products, violation of these Terms, or violation of third-party rights.

19. Dispute Resolution and Arbitration

YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

• Binding individual arbitration under the Federal Arbitration Act.
• Class and representative actions waived.
• Arbitration in North Carolina unless otherwise agreed.
• Proceedings confidential.

20. Limitation of Time to File Claims

Any claim must be filed within one (1) year after it arises or it will be permanently barred.

21. Force Majeure

Mobility & More is not liable for delays or failures resulting from events beyond our reasonable control.

22. Severability

If any provision is unenforceable, remaining provisions remain in effect.

23. Assignment

Mobility & More may assign rights without notice. Customers may not assign rights without written consent.

24. Governing Law

These Terms are governed by the laws of the State of North Carolina and South Carolina.

25. Modification of Terms

We may update these Terms at any time. Continued use constitutes acceptance.

26. Entire Agreement

These Terms constitute the entire agreement between you and Mobility & More.

27. Contact Information

Mobility & More

Website: www.Mobility-More.com

Email: Info@Mobility-More.com

Phone: 704-821-7777

Charlotte Location:
2301 Crownpoint Executive Dr. Suite A
Charlotte, NC 28227

Indian Land Location:
9456 Charlotte Hwy Suite A
Indian Land, SC 29707